Support

Email web.makers.qld@gmail.com. A real person reads every message, usually within [NUMBER, e.g. two] working days.

Telling us which phone you have and what you were doing when it happened helps a lot.

Common questions

A product isn't in the app. Scan it anyway. The app offers to add it: type the details or photograph the nutrition panel and ingredients. It's saved to your account straight away.

A product's details are wrong. Open the product and choose to fill in or correct it. You'll see your corrected version immediately.

Why does a product say "Ingredients not listed"? Nobody has recorded that product's ingredient list yet, so we can't check it for additives. Rather than show a flattering score we can't stand behind, we say so. You can add the ingredients with a photo of the pack.

Does the scanner need internet? No. The food database is on your phone. You only need a connection to make your account, and your diary catches up whenever you're next online.

How do I cancel Meal Motive Plus? Plus is billed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → your profile → Payments and subscriptions → Subscriptions.

I bought Plus on another phone. Sign in with the same account, then tap Restore purchases on the Plus screen.

How do I delete my account? See Delete your account.